If you are planning to travel abroad, here is some helpful information in relation to roaming.
How do I set up roaming?
From April 26th 2013, new Billpay customers (excluding Mobile Broadband) will be set up to roam automatically within 5 days of joining the network. You will receive a text message from eMobile to let you know that this service has beenapplied to your account.
If you became a Billpay customer before this date, please call a member of our Customer Care team on 1800 690 000 before you travel to ensure that you are set up to use your phone when abroad. All sums due under your contract must be paid by the due date before roaming can be switched on.
While you are abroad
Using data while abroad
If you want to use data while abroad, check your settings to ensure data roaming is switched on. Before you travel view our list of network partners at your destination to ensure you select a network with working data.
When you use data for the first time while abroad, you will receive a text with a link to www.roamingalerts.com - it will ask you if you are happy to accept charges before you are able to use data.
Controlling data costs
If you have data as part of your plan or have a data add-on, please note that these will not apply while you are abroad. All data use while you are away will be charged separately per KB or you can a buy a European or USA roaming data add-on.
Using data abroad can be expensive, so we've devised some tips to help you control your data costs:
To check how much data you've used while roaming, free text BALANCE ROAM to 50104 or log onto My eMobile.
For better control of your data roaming costs, we've introduced spending caps. Click here for more details.